Hi there, Magali here!
I’m a nurse educator, with 2 decades of experience working and training teams in General Practice. I’m also the founder of Practice Nurse Central, an online community dedicated to supporting and educating practice nurses.
Having myself worked in the role of practice manager, practice nurse and receptionist in General practice, medical reception is an area I’m very passionate to share my knowledge, experience and best approaches in.
A great and knowledgeable reception team is essential in order to offer the safest and best possible patient experience, as well as a smooth workplace experience for the the entire practice team.
I’ve compiled all the essential topics that I personally would make sure to train any team member on who is or will be working or helping with reception duties.
This includes important areas like Triage or emergency prioritisation for the admin team, practical tips on how to provide exceptional customer service for our patients and how to prevent or manage difficult behaviours, as well as the essentials of infection control, how to ensure patient privacy and confidentiality to protect patient data, and even an intro course on what to expect with the accreditation process for general practice.
All topics have been updated to reflect the latest evidence and support you with the most relevant resources.
The courses also include downloadable templates and tools to make your practice life easier.
Every topic provides you with a completion CPD certificate which is very handy as evidence for continuing education and for accreditation.
We’ve bundled all topics so you can access the entire library for one low price of $55.
By enrolling you get lifetime access to the content so you can go through it at your own pace and also revisit it even after you’ve completed it.
I look forward to sharing with you very practical tips, ready to put to work in a clear and easy to follow way. See you in the courses!