Medical Reception Training Course
Original price was: $220.00.$55.00Current price is: $55.00.
Train your medical receptionists for outstanding clinic management and patient care.
This course consists of 6 in-depth modules, each designed to enhance your team’s skills and contribute to your practice’s excellence.
This course contains:
1. Introduction to Accreditation in General Practice
Understand the accreditation process from self-assessment to on-site visits. Equip your team with strategies for a successful accreditation, focusing on key areas surveyors prioritise.
2. Privacy & Confidentiality to Protect Patient Data
Ensure your team understands Australian Privacy Principles and accreditation requirements. Learn to safeguard personal, practice, and patient data from potential threats.
3. Infection Control Essentials for the Admin Team
Create a safer environment by learning infection prevention guidelines, hand hygiene, cough etiquette, PPE use, safe sharps management, and routine cleaning procedures.
4. Managing Difficult Behaviours
Prepare your reception staff on how to handle challenging situations confidently. Develop skills in de-escalation, personal safety, and self-care strategies.
5. Customer Service Excellence
Maintain good patient experience by understanding service touch points, mastering service recovery techniques, and effectively managing patient complaints.
6. Triage Training for Reception
Enhance your practice’s efficiency with essential triage skills. Learn to assess patient needs accurately, prioritise appointments, and recognise when to involve clinical staff.
The course come with:
- Downloadable handbooks
- Video lessons
- Downloadable templates
- Useful resource links
Recognised Certification
Participants who successfully completes the training will receive a Certificate of Participation.
Note: The image shown is a sample. Actual certificates will be personalised for each participant.
FAQs
Is the course online only or do I need to attend classes on campus?
All courses on this website are 100% online. There are no in person classes or set class times. All content can be accessed 24/7 and at the pace the learner decides.
How long does it take to complete the entire course?
Every module includes one hour of video content. So the course is the equivalent of 6 hours of continuous professional development or CPD.
Can the modules be completed in any order?
Yes. You are free to select which topics you want to complete at any given time. There is no particular order they need to be completed in.
Is there a time limit for completing the courses?
No time limit. Participants are able to go through the modules at their own pace. Once you register, you have lifetime access to the content, including any updates that are made to the modules to ensure they stay up-to-date.
Will participants receive a certificate upon completion?
Yes, every topic you complete will provide you with a unique completion certificate.
Can multiple staff members use one course purchase?
The accounts are designed for an individual learner because the certificate will be generated listing the name of the person on the registered account. However, if you have all the team members who you think my benefit from watching the content, and you don’t need them to have their own certificate, then multiple people could access the content on the same account.
Is the course content regularly updated?
Yes, the modules go through regular internal reviews to make sure they reflect current evidence or best practice standards.
How does this course help with practice accreditation?
This course help with accreditation in many different ways: the introduction to a accreditation module helps to give participants a practical introduction to the process of Accreditation in general practice, the certificates generated for every course are great examples of ongoing staff training evidence for Accreditation, and modules like infection control, and triage provide training in specific areas that will be assessed during the accreditation visit.
Is there any ongoing support after completing the course?
Yes, in addition to having lifetime access to the course and being able to revisit any content covered, participants can also reach out via the contact form on this website if they have questions or one additional guidance.
Still Have Questions?
Don’t hesitate to contact us by submitting the form below.
Alison –
I absolutely loved this course. Very easy to follow and great templates for the practice. Thank you!