Medical Reception Essentials – Bundle

Enhance your practice’s professionalism and streamline operations with our medical receptionist training course.

This medical receptionist training course consists of 6 in-depth modules, each designed to enhance your team’s skills and contribute to your practice’s excellence.

Each module includes:

• A detailed downloadable handbook
• A video lesson (35 minutes to 1 hour)
• Downloadable templates (some modules)
• Useful resource links

Module 1: Introduction to Accreditation in General Practice
Understand the accreditation process from self-assessment to on-site visits. Equip your team with strategies for a successful accreditation, focusing on key areas surveyors prioritise.

Module 2: Privacy & Confidentiality to Protect Patient Data
Ensure your team understands Australian Privacy Principles and accreditation requirements. Learn to safeguard personal, practice, and patient data from potential threats.

Module 3: Infection Control Essentials for the Admin Team
Create a safer environment by learning infection prevention guidelines, hand hygiene, cough etiquette, PPE use, safe sharps management, and routine cleaning procedures.

Module 4: Managing Difficult Behaviours
Prepare your reception staff on how to handle challenging situations confidently. Develop skills in de-escalation, personal safety, and self-care strategies.

Module 5: Customer Service Excellence
Maintain good patient experience by understanding service touch points, mastering service recovery techniques, and effectively managing patient complaints.

Module 6: Triage Training for Reception
Enhance your practice’s efficiency with essential triage skills. Learn to assess patient needs accurately, prioritise appointments, and recognise when to involve clinical staff.

 

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Recognised Certification

Participants who successfully completes the training will receive a Certificate of Participation.

Note: The image shown is a sample. Actual certificates will be personalised for each participant.