Managing Difficult Behaviours
$22.00
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This course provides vital training for managing aggressive behaviours in a general practice setting, with a focus on maintaining both physical and psychological safety for receptionists.
Participants will explore the common triggers of anger and frustration in a health service environment, learn effective techniques to assist and de-escalate emotions, and develop strategies to ensure personal safety and self-care following a stressful event.
By the end of this course, participants will be able to:
- Understand the importance of physical and psychological safety in a reception role.
- Identify the factors that lead to anger and frustration in a health service setting.
- Develop skills to assist patients and de-escalate heightened emotions effectively.
- Implement strategies to ensure physical safety during interactions with aggressive individuals.
- Learn self-care practices to manage personal wellbeing after experiencing a stressful event.
The course come with:
- Downloadable handbooks
- Video lessons
- Downloadable templates
- Useful resource links
Recognised Certification
Participants who successfully completes the training will receive a Certificate of Participation.
Note: The image shown is a sample. Actual certificates will be personalised for each participant.
FAQs
Is the course online only or do I need to attend classes on campus?
All courses on this website are 100% online. There are no in person classes or set class times. All content can be accessed 24/7 and at the pace the learner decides.
How long does it take to complete the entire course?
Every module includes one hour of video content. So the course is the equivalent of 6 hours of continuous professional development or CPD.
Can the modules be completed in any order?
Yes. You are free to select which topics you want to complete at any given time. There is no particular order they need to be completed in.
Is there a time limit for completing the courses?
No time limit. Participants are able to go through the modules at their own pace. Once you register, you have lifetime access to the content, including any updates that are made to the modules to ensure they stay up-to-date.
Will participants receive a certificate upon completion?
Yes, every topic you complete will provide you with a unique completion certificate.
Can multiple staff members use one course purchase?
The accounts are designed for an individual learner because the certificate will be generated listing the name of the person on the registered account. However, if you have all the team members who you think my benefit from watching the content, and you don’t need them to have their own certificate, then multiple people could access the content on the same account.
Is the course content regularly updated?
Yes, the modules go through regular internal reviews to make sure they reflect current evidence or best practice standards.
How does this course help with practice accreditation?
This course help with accreditation in many different ways: the introduction to a accreditation module helps to give participants a practical introduction to the process of Accreditation in general practice, the certificates generated for every course are great examples of ongoing staff training evidence for Accreditation, and modules like infection control, and triage provide training in specific areas that will be assessed during the accreditation visit.
Is there any ongoing support after completing the course?
Yes, in addition to having lifetime access to the course and being able to revisit any content covered, participants can also reach out via the contact form on this website if they have questions or one additional guidance.
Still Have Questions?
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